By placing an order through our website or online ordering system, you agree to the following terms and conditions.

1. Orders

All orders placed online are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion. If we are unable to fulfil your order, we will contact you using the details provided.

2. Prices and Payment

All prices shown are in GBP and include VAT where applicable. Prices and menu items may change without notice. Payment must be made in full at the time the order is placed unless otherwise stated.

3. Collection and Delivery

Customers are responsible for checking that all order details are correct before submitting an order, including items, quantities, collection time, delivery address, and contact information.

Estimated collection and delivery times are provided as a guide only and may vary during busy periods. We are not liable for delays caused by circumstances beyond our reasonable control.

4. Allergies and Dietary Requirements

We prepare food in an environment where allergens are present, including but not limited to nuts, dairy, gluten, eggs, sesame, soy, and shellfish. As a result, we cannot guarantee that any item is completely free from allergens.

It is the customer’s responsibility to make us aware of any food allergies, intolerances, or dietary requirements before placing an order or at the time the order is placed. If you have an allergy or specific dietary concern, you must contact us directly before ordering and receive confirmation from us that we can accommodate your needs.

By placing an order without notifying us of any allergies or dietary requirements, you accept that we cannot take responsibility for any adverse reaction caused by allergens or ingredients.

5. Accuracy of Information

Customers are responsible for ensuring that all information provided when placing an order is complete and accurate. We are not responsible for issues arising from incorrect contact details, delivery addresses, or failure to notify us of allergies or special requests.

6. Cancellations and Refunds

Once an order has been confirmed, it may not be possible to cancel or amend it. Refunds, where applicable, are at our discretion. If there is a problem with your order, please contact us as soon as possible so we can review the issue.

7. Food Quality and Responsibility

We take care to prepare and package all orders to a high standard. Responsibility for the food passes to the customer upon collection or delivery. Any issues with the order must be reported promptly after receipt.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss arising from the use of our online ordering service. Nothing in these terms excludes or limits liability where it would be unlawful to do so.

9. Changes to These Terms

We may update these terms and conditions from time to time without prior notice. The latest version will always apply to orders placed through our online ordering system.

10. Contact

If you have any questions about these terms, your order, or allergen information, please contact us directly before placing your order.